IT Support Specialist - help desk (Kansas City, MO)

We are growing our team at Westbrook Willow Property Management and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with rent collection. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.