IT Support Specialist - help desk (Jacksonville, FL)

We are growing our team at Northwind Linden Facilities Group and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with contractor visits. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Jacksonville. • We will tell you what to expect at each step of the hiring process.