IT Support Specialist - help desk (Jacksonville, FL)

Rivermark Granite Water Authority supplies drinking water and treats wastewater for Jacksonville and nearby communities, and we need an IT Support Specialist to lead our help desk. Safety and public health guide our decisions. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with meter reading. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Jacksonville, with some flexibility after the first few months. • We reply to every applicant.