IT Support Specialist - help desk (Indianapolis, IN)

Amberfield Corner Markets operates grocery and general-merchandise stores around Indianapolis, and we need an IT Support Specialist to lead our help desk. Managers started on the floor. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with store inventory. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Indianapolis. • We will tell you what to expect at each step of the hiring process.