IT Support Specialist - help desk (Indianapolis, IN)

Cedar Kestrel Markets Partners is a Indianapolis retailer with stores, a distribution centre and online ordering, and we need an IT Support Specialist to lead our help desk. You would join a small organisation of about 62 people based in Indianapolis. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with pricing. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Indianapolis, with some flexibility after the first few months. • We reply to every applicant.