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IT Support Specialist - help desk (Houston, TX)

Redstone Bright Community Partners · Houston, TX · part time

Redstone Bright Community Partners is looking for an IT Support Specialist. The job centres on help desk for benefits enrolment, and it would suit someone who likes steady, practical work. You would join a small organisation of about 106 people based in Houston. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Houston. • Applications are reviewed on a rolling basis.

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