IT Support Specialist - help desk (Houston, TX)

Cedar Bright Water Authority Group is a public water utility serving the Houston area, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with pipe repairs. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Houston. • Applications are reviewed on a rolling basis.