IT Support Specialist - help desk (Houston, TX)

Bluepeak Keystone Energy is an energy provider in Houston focused on reliable service and fair billing, and we need an IT Support Specialist to lead our help desk. We work closely with regulators and communities. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with service connections. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.