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IT Support Specialist - help desk (Houston, TX)

Clearpath Thistle Insurance · Houston, TX · full time

Clearpath Thistle Insurance is an insurance company in Houston with claims and service teams, and we need an IT Support Specialist to lead our help desk. Claims teams work together and share what they learn. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with underwriting files. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Houston. • We will tell you what to expect at each step of the hiring process.

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