IT Support Specialist - help desk (Honolulu, HI)

We are growing our team at Clearpath Stone Civic Services and adding an IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of about 365 people based in Honolulu. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with budget submissions. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Honolulu, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.