IT Support Specialist - help desk (Hartford, CT)

Summit Linden Banking Services Group is a community-focused bank in Hartford serving households and small businesses. We are hiring an IT Support Specialist to take on help desk. Most people here started in a branch and stayed. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with account openings. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.