IT Support Specialist - help desk (Hartford, CT)

Harborlight Kestrel Financial provides savings, lending and payment services from Hartford. We are hiring an IT Support Specialist to take on help desk. Teams collaborate across risk, service and technology. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with regulatory reports. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Hartford. • We reply to every applicant.