IT Support Specialist - help desk (Hartford, CT)

Cedar West Facilities looks after properties across the Hartford region, and we need an IT Support Specialist to lead our help desk. You would join a small organisation of about 24 people based in Hartford. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with work orders. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.