IT Support Specialist - help desk (Hartford, CT)

We are growing our team at Highbridge Meridian Health Partners and adding an IT Support Specialist whose main responsibility will be help desk. We are busy and kind, and we look after each other. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with referrals. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Hartford. • We reply to every applicant.