IT Support Specialist - help desk (Hartford, CT)

We are growing our team at Northwind Harbor Environmental Services Associates and adding an IT Support Specialist whose main responsibility will be help desk. We take pride in clean streets. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with recycling loads. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Hartford. • Applications are reviewed on a rolling basis.