IT Support Specialist - help desk (Fresno, CA)

Fernwood Lantern Insurance is looking for an IT Support Specialist. The job centres on help desk for catastrophe response, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Fresno. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with catastrophe response. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Fresno, with some flexibility after the first few months. • We reply to every applicant.