IT Support Specialist - help desk (Fresno, CA)

We are growing our team at Bluepeak Oak Inspection Services and adding an IT Support Specialist whose main responsibility will be help desk. Training and certification are paid for. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with test reports. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fresno. • We reply to every applicant.