IT Support Specialist - help desk (Fresno, CA)

We are growing our team at Amberfield Cedar Hospitality Group and adding an IT Support Specialist whose main responsibility will be help desk. Guests remember kindness. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with guest bookings. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Fresno. • We reply to every applicant.