IT Support Specialist - help desk (Fresno, CA)

Cedar Basin Health Group provides primary and specialty care in Fresno. We are hiring an IT Support Specialist to take on help desk. Continuing education is supported. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with patient education. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Fresno. • Applications are reviewed on a rolling basis.