IT Support Specialist - help desk (Fort Worth, TX)

We are growing our team at Silverline Corner Insurance and adding an IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of more than 1,000 people based in Fort Worth. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with policy renewals. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.