IT Support Specialist - help desk (El Paso, TX)

Redstone Umber Hospitality Partners runs guest-focused properties across the El Paso area. We are hiring an IT Support Specialist to take on help desk. We work weekends and holidays and we make it fun. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with food costs. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in El Paso. • We will tell you what to expect at each step of the hiring process.