IT Support Specialist - help desk (Detroit, MI)

Fernwood Granite Construction Group is looking for an IT Support Specialist. The job centres on help desk for materials orders, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Detroit. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with materials orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Detroit. • We will tell you what to expect at each step of the hiring process.