IT Support Specialist - help desk (Detroit, MI)

Silverline Sable Community Partners is a nonprofit in Detroit supporting families with food, housing and job help. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with food distribution. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Detroit. • Applications are reviewed on a rolling basis.