IT Support Specialist - help desk (Des Moines, IA)

We are growing our team at Amberfield Fern Legal Group and adding an IT Support Specialist whose main responsibility will be help desk. People here care about clients, not just cases. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with client files. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Des Moines, with some flexibility after the first few months. • We reply to every applicant.