IT Support Specialist - help desk (Des Moines, IA)

Stonegate Ashton Telecom provides broadband and phone service around Des Moines, and we need an IT Support Specialist to lead our help desk. Technicians and office staff share information daily. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with outage reports. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Des Moines. • We reply to every applicant.