IT Support Specialist - help desk (Columbus, OH)

Summit Property Management is looking for an IT Support Specialist. The job centres on help desk for rent collection, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Columbus. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with rent collection. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Columbus. • Applications are reviewed on a rolling basis.