IT Support Specialist - help desk (Colorado Springs, CO)

Harborlight Pike Learning Group runs classrooms and tutoring across the Colorado Springs area. We are hiring an IT Support Specialist to take on help desk. We follow the school calendar and we like people who like learning. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.