IT Support Specialist - help desk (Colorado Springs, CO)

Summit Cedar Facilities Group looks after properties across the Colorado Springs region, and we need an IT Support Specialist to lead our help desk. Bilingual teams are common. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with work orders. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Colorado Springs, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.