IT Support Specialist - help desk (Colorado Springs, CO)

We are growing our team at Bright Rook Water Authority and adding an IT Support Specialist whose main responsibility will be help desk. Safety and public health guide our decisions. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with water quality. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Colorado Springs, with some flexibility after the first few months. • We reply to every applicant.