IT Support Specialist - help desk (Cincinnati, OH)

We are growing our team at Bluepeak Oak Facilities and adding an IT Support Specialist whose main responsibility will be help desk. Clear communication between supervisors and crews matters. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with cleaning schedules. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Cincinnati. • We will tell you what to expect at each step of the hiring process.