IT Support Specialist - help desk (Cincinnati, OH)

We are growing our team at Northwind Harbor Energy and adding an IT Support Specialist whose main responsibility will be help desk. We work closely with regulators and communities. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with service connections. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Cincinnati, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.