IT Support Specialist - help desk (Cincinnati, OH)

We are growing our team at Rivermark Rowan Facilities and adding an IT Support Specialist whose main responsibility will be help desk. Clear communication between supervisors and crews matters. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with work orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cincinnati. • Applications are reviewed on a rolling basis.