IT Support Specialist - help desk (Cincinnati, OH)

Bright Cross Civic Services provides shared administrative services to local governments around Cincinnati. We are hiring an IT Support Specialist to take on help desk. Public service means patience, paperwork and pride in the outcome. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with public records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Cincinnati, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.