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IT Support Specialist - help desk (Chicago, IL)

Rivermark Juniper Civic Services Partners · Chicago, IL · full time

Rivermark Juniper Civic Services Partners is looking for an IT Support Specialist. The job centres on help desk for procurement, and it would suit someone who likes steady, practical work. You would join a small organisation of about 26 people based in Chicago. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with procurement. Working arrangement • Full-time, Monday to Friday. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.

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