IT Support Specialist - help desk (Chicago, IL)

We are growing our team at Greenridge Amber Construction and adding an IT Support Specialist whose main responsibility will be help desk. We build things that last and we are honest about schedules. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with change orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Chicago, with some flexibility after the first few months. • We reply to every applicant.