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IT Support Specialist - help desk (Chicago, IL)

Cedar Beacon Manufacturing Partners · Chicago, IL · full time

Cedar Beacon Manufacturing Partners is looking for an IT Support Specialist. The job centres on help desk for scrap and rework, and it would suit someone who likes steady, practical work. We value people who work safely and speak up. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with scrap and rework. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Chicago, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.

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