IT Support Specialist - help desk (Chicago, IL)

Harborlight Linden Facilities Partners cleans and maintains buildings for schools, offices and hospitals around Chicago. We are hiring an IT Support Specialist to take on help desk. Our crews keep other people's buildings running and we treat them well. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with safety inspections. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Chicago. • Applications are reviewed on a rolling basis.