IT Support Specialist - help desk (Chicago, IL)

We are growing our team at Greenridge Summit Property Management and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with maintenance requests. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.