IT Support Specialist - help desk (Chicago, IL)

We are growing our team at Harborlight Haven Learning Group and adding an IT Support Specialist whose main responsibility will be help desk. Families are partners. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with family communication. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Chicago. • Applications are reviewed on a rolling basis.