IT Support Specialist - help desk (Chicago, IL)

We are growing our team at Amberfield Hollow Arts Center and adding an IT Support Specialist whose main responsibility will be help desk. We run on creativity, deadlines and a lot of goodwill. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with ticketing. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.