IT Support Specialist - help desk (Charlotte, NC)

Clearpath Vale Property Management manages apartment communities around Charlotte, and we need an IT Support Specialist to lead our help desk. Residents are neighbours, not numbers. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with maintenance requests. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Charlotte. • Applications are reviewed on a rolling basis.