IT Support Specialist - help desk (Charlotte, NC)

We are growing our team at Harborlight Quarry Environmental Services and adding an IT Support Specialist whose main responsibility will be help desk. Safety briefings happen every morning. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with fleet maintenance. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Charlotte, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.