IT Support Specialist - help desk (Charlotte, NC)

Bright Quill Legal Group is looking for an IT Support Specialist. The job centres on help desk for document review, and it would suit someone who likes steady, practical work. You would join a small organisation of about 12 people based in Charlotte. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with document review. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Charlotte. • We reply to every applicant.