IT Support Specialist - help desk (Charleston, SC)

Rivermark Granite Water Authority Group is looking for an IT Support Specialist. The job centres on help desk for capital projects, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Charleston. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with capital projects. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Charleston. • Applications are reviewed on a rolling basis.