IT Support Specialist - help desk (Buffalo, NY)

Northwind Haven Property Management is a Buffalo property manager with leasing, maintenance and resident services, and we need an IT Support Specialist to lead our help desk. We are flexible about schedules. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with resident events. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Buffalo, with some flexibility after the first few months. • We reply to every applicant.