IT Support Specialist - help desk (Boston, MA)

Redstone Mill Telecom is a telecommunications provider in Boston focused on reliable home and business connections. We are hiring an IT Support Specialist to take on help desk. We keep people connected and take outages personally. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Full-time, on a regular day shift. • On site in Boston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.