IT Support Specialist - help desk (Boston, MA)

We are growing our team at Northwind Fox Learning Group and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 39 people based in Boston. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Boston. • Applications are reviewed on a rolling basis.