IT Support Specialist - help desk (Boston, MA)

We are growing our team at Greenridge Ashton Inspection Services Group and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with scheduling. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Boston. • We will tell you what to expect at each step of the hiring process.