IT Support Specialist - help desk (Boise, ID)

Silverline Amber Property Management is looking for an IT Support Specialist. The job centres on help desk for unit turnovers, and it would suit someone who likes steady, practical work. Residents are neighbours, not numbers. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with unit turnovers. Working arrangement • Full-time, Monday to Friday. • On site in Boise, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.