IT Support Specialist - help desk (Birmingham, AL)

We are growing our team at Lumen Sable Financial Group and adding an IT Support Specialist whose main responsibility will be help desk. Trust is the product, so accuracy and clarity matter. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with vendor spend. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Birmingham, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.